Lowest Price Guarantee at legendURN
Fair comparison on price, service and availability
At legendURN, we want to offer not only a wide choice of urns, memorial jewellery and remembrance products, but also a fair price. Have you seen the same item offered at a lower price by another UK-based supplier? Then you may be able to use our Lowest Price Guarantee, provided the conditions are met.
We do not want to make the Lowest Price Guarantee complicated. At the same time, the comparison must be fair, current and verifiable. That is why we look at the product, the supplier, the price, the availability and the conditions under which the product is offered.
In short: the Lowest Price Guarantee applies to identical items that are demonstrably offered at a lower price at the same time by a UK-based business seller, under comparable conditions, and are actually available for delivery.
Conditions for the Lowest Price Guarantee
To make a claim under the Lowest Price Guarantee, we ask you to show clearly that the same item is being offered elsewhere at a lower price. This can be done, for example, with a working product link, a screenshot, a digital brochure, a flyer or another clear price reference.
Identical item
The comparison must concern the same product as the item offered by legendURN. This includes the same model, material, colour, size, finish, capacity, accessories and any minimum order quantity.
UK-based supplier
The Lowest Price Guarantee applies in comparison with business sellers based in the United Kingdom, whose offer can be clearly verified.
Current price
The legendURN price and the price of the other supplier must be valid at the same time, or must be demonstrably shown to have been valid at the same time.
Available product
The item must actually be available and deliverable from the other supplier. The guarantee does not apply to sold-out items, discontinued products or items that are only announced but not available.
Promotions and discounts
Temporary promotions or discounts from UK-based competitors may be considered, as long as the offer is verifiable and all conditions of the Lowest Price Guarantee are met.
Up to 30 days after purchase
You can contact us up to 30 days after your purchase if you find the same item demonstrably cheaper at a UK-based supplier.
Good to know: the Lowest Price Guarantee does not apply to private sales, marketplace listings, auctions, foreign suppliers outside the United Kingdom, sellers without clearly verifiable business details, pricing errors, unavailable products or offers where the supplier, conditions or product details cannot be clearly verified.
How do we compare the price?
For a fair comparison, we do not only look at the price shown on the product page. We also look at the conditions under which the item is offered. The comparison must be logical, transparent and equivalent.
- The item must be identical to the item offered by legendURN.
- The price must be visible, current and verifiable.
- The price must be available to consumers.
- The price must include VAT where applicable or clearly state how VAT is handled.
- Mandatory additional costs, such as shipping or packaging costs, may be included in the assessment.
- The item must be normally available to order and deliver.
- The supplier must be clearly identifiable and commercially active.
- The supplier must be based in the United Kingdom.
How to claim the Lowest Price Guarantee
Have you found a lower price that you believe meets the conditions? Please send us the information. We will check the offer and contact you if we need any additional details.
- Send us the lower price. Email [email protected] and mention in the subject line that your message concerns the Lowest Price Guarantee.
- Include clear information. Please include, where possible, a product link, a screenshot of the offer, the name of the supplier, the price and any relevant conditions.
- We check the offer. We review whether the item, supplier, price, availability and conditions are comparable.
- You receive a reply from us. If everything is correct, we will match the lower price or refund the difference through the payment method used for your order.
When does the Lowest Price Guarantee not apply?
To keep the Lowest Price Guarantee fair, there are situations in which we cannot apply it. This is mainly the case when the offer cannot be properly verified or when the comparison is not equivalent.
- The item is not identical.
- The item is not available or is sold out.
- The supplier is not based in the United Kingdom.
- The offer is from a private seller, marketplace listing, auction or seller without clearly verifiable business details.
- The price appears to be incorrect, outdated or no longer valid.
- The supplier, product details or conditions are not clearly verifiable.
- Different minimum quantities, different delivery times or other important conditions apply.
- Mandatory additional costs change the total price significantly.
- The request is submitted later than 30 days after purchase.
Question about the Lowest Price Guarantee?
Have you seen an item elsewhere at a lower price, or are you unsure whether your comparison meets the conditions? Please contact us. We will be happy to look into it with you.
You can email us at [email protected] or fill out the contact form.
