Contact legendURN Customer Service
How can we help you?
Do you have a question about an urn, keepsake urn, ashes jewellery, pet urn, order, delivery, return or personalisation? Our customer service team will be pleased to help you personally. We take the time to look at your question carefully, so you can make a well-informed choice.
You can use the contact form below or call us from Monday to Friday between 9 AM and 2 PM London time. We usually respond within one working day.
Contact form
Send us a message using the form below. The more clearly you describe your question, the faster we can help you.
Tip: If your question is about an order, please include your order number. If your question is about a product, please include the product name, item number or a link to the product page.
Contact legendURN Customer Service
Our customer service team is happy to provide personal advice. You can contact us with questions about urns, ashes jewellery, keepsake urns, pet urns, bespoke items, engraving, delivery, returns or an existing order. If your enquiry concerns a specific order or product, please include your order number or item number where possible.
Telephone support
Monday to Friday
9 AM to 2 PM London time
Tel: +44 808 169 4319
You can also email us at:
[email protected]
You can also use the contact form at the top of this page.
What we can help with
- Questions about urns, keepsake urns and ashes jewellery
- Advice about size, material and personalisation
- Questions about orders, delivery or returns
- Help with engraving, photos, symbols or bespoke requests
Contact address
legendURN
Roggemole 8-14
8531 WB Lemmer
The Netherlands
Returns and exchanges
Would you like to return or exchange an item? Please read our exchange and return instructions first and register your return according to the steps provided.
Please do not send an item back without registering the return first, as this may cause confusion or delay.
Personal advice
Are you unsure about the right size, material, engraving option or personalisation? Please contact us. We will guide you step by step and help you choose an item that suits your situation.
Orders and delivery
If your question is about an order or delivery, please include your order number and the email address used when placing the order. This helps us find your order more quickly.
Product questions
If your question is about a specific product, please include the item number, product name or a link to the product page. This helps us check the correct details for that item.
Bespoke and personalisation requests
If you are asking about engraving, a photo, a symbol or a bespoke memorial item, please describe your wishes as clearly as possible. You may also attach a file if the form allows it.
Frequently asked questions about contacting us
When will I receive a reply?
We usually respond within one working day. More complex questions, for example about bespoke items or personalisation, may take a little longer to review properly.
Can I receive advice by phone?
Yes, you can reach us by phone from Monday to Friday between 9 AM and 2 PM London time via +44 808 169 4319.
Which details help you respond faster?
For order questions, your order number, name and email address are helpful. For product questions, please include the product name, item number, product link, desired size, material, colour or personalisation request.
Can I send a file or photo?
Yes, if the form allows file uploads, you can send a photo, sketch or example for personalisation. This is especially helpful for bespoke requests, engravings or questions about a specific product.
How can I return or exchange an item?
If you would like to return or exchange an item, please read our exchange and return instructions first and register your return according to the steps provided. This helps us process your request correctly.
