Exchange or return

Exchange or return? No problem!

At legendURN, we stand behind our products, our service, and you, our valued customer. Our goal is to offer only the finest sympathy gifts available, gifts that will assist in the healing process and create lasting memories for years to come. Each item we offer must meet strict standards of workmanship and design. We work closely with a select group of artists, designers and suppliers of these items, to ensure they are of the highest quality, and that any order placed with us is processed with complete accuracy.

You may return the article within 14 days after receipt, free of charge. The purchase amount will be remitted to your bank account within 7 working days after return receipt of the order. The article must be returned to us in an undamaged condition and in its original packaging.

In order to allow us to handle the return process in the quickest and best manner possible, please fill out as much information as possible on the return form, and enclose this in the parcel.

How can I return an order?
For your convenience, legendURN offers two ways in which you may return your order.

1.    Send the parcel via your nearest Post Office (free of charge)
In cooperation with DHL and POST OFFICE we offer our customers an online return service. You can generate and print a shipping label for your return. Please stick or glue the printed label on the return parcel.

Now you can send the parcel via your nearest Post Office. In order for us to handle your return shipment properly, we ask that you fill out the return form as completely as possible and enclose this in the parcel. 

Find your nearest Post Office
Your nearest Post Office in the UK
Nearest Post Office in Ireland

2.    Send the parcel via your nearest post office by Parcel Force Worldwide
You may also return your package via your post office. In order for us to handle your return shipment properly, we ask that you fill out the return form as completely as possible and enclose this in the parcel. The costs for a return shipment are approximately £ 44.85 (global value). These costs are for your account. Do not send the parcel via express post!

Returns adress
Please send the parcel and the return form to the following address:

legendURN
Returns department
Houtsaachmole 3d
8531 WC Lemmer
The Netherlands

Your account will be credited when items have been received and processed. *Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.

The purchase amount of products returned according to our Returns Policy will be refunded to the payment source (i.e. credit card) used to place the order. Your refund will be for the actual purchase price of the item. For example, if you return an item purchased as part of a sale or promotion, you will receive a refund for the actual amount paid, not the total retail price of the item. You will receive an email notifying you when we have received your return and have credited your account. *Please note: It may take up to two full billing cycles for your credit to appear on your payment source.

For questions or support, please contact us by filling out the contact form, sending an email to info@legendURN.co.uk or by calling +44 (0)20 3582 9629.